Authors: Velimirović, Jelena 
Nikolić, Vesna
Title: Social Media and Communication in Emergencies
Journal: Communications in Dependability and Quality Management
Volume: 18
Issue: 2
First page: 26
Last page: 30
Issue Date: 30-May-2015
Rank: M53
ISSN: 1450-7196
Emerging technologies have great impact on humanitarian actions. In this context, emergency response groups have recognized the potential of social media tools to enhance and facilitate communication, interact with public, get better situational awareness, and share lessons learned. Up to 2010 most research was focused on ICT integration in emergency communication plans, its positive and negative sides, with very little thought given to ad-hoc online volunteer networks and their role in emergencies. The paper describes the way social activists used Ushahidi platform to collect and disseminate crisis data and the impact it has on emergency management in general. It also offers directions for efficient use of social software that may benefit emergency preparedness and response, help decision makers to come up with the best possible solutions during a crisis, and improve relief efforts.
Keywords: Social media | emergency management | communication | Ushahidi
Publisher: Research Center of Dependability and Quality Management
Project: Development of new information and communication technologies, based on advanced mathematical methods, with applications in medicine, telecommunications, power systems, protection of national heritage and education 

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