Authors: Veličkovska, Ivana 
Jovkić, Jelena
Affiliations: Mathematical Institute of the Serbian Academy of Sciences and Arts 
Title: Analyse of conflict behaviour - Conflict management styles
First page: 920
Last page: 931
Conference: 12th International May Conference on Strategic Management - IMKSM 2016 May 28–30, 2016, Bor, Serbia
Issue Date: 2016
Rank: M33
ISBN: 978-86-6305-042-6
URL: http://media.sjm06.com/2016/03/Proceedings_IMKSM16.pdf
Abstract: 
Conflict is a natural and very typical phenomenon in every type of human relationships, at every level: from intra-personal to global. Conflict can be destructive, leading people to develop negative feelings for each other and spend energy that could be better spent elsewhere. However, well-managed conflict can also be constructive, helping to ‘clear the air’, releasing emotion and stress, and resolving tension, especially if those involved use it as an opportunity to increase understanding and find a way forward together out of the conflict situation. This paper presents a detailed analysis of the importance of conflict resolution. The study is based on a survey that included students at Technical faculty in Bor, Serbia and students at Kelety Faculty in Budapest, Hungary. Participants were asked to fill questionare developed for purpose of evaluating participants ability to respond to a conflict situation, create mutually beneficial conflict resolution. The survey was conducted in April, 2016. and responses were statistically analysed.
Keywords: Conflict | conflict management styles | conflict behavior

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